Refund policy

OUR COMMITMENT

We stand behind our formulas and want you to love your ShiftClean Labs products.

If you are not satisfied with your purchase, you may request a return within 48 hours of delivery for unused and unopened items in their original packaging. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.


DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A photo of the item
  • A photo of the packaging

We will gladly send a replacement or issue a refund

REFUNDS

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 5-10 business days.

NON RETURNABLE ITEMS

For safety and hygiene reasons, we cannot accept returns on:

  • Opened laundry products
  • Used stain sticks or detergents
  • Clearance or final sale items

ORDER CHANGES

Orders are processed quickly, so we may not always be able to modify or cancel an order once it has been placed.

CONTACT

For assistance with your order, please contact us at:

Email: info@shiftcleanlabs.com